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Privacy & Cookie Policy

How we collect, use and protect your information.

This Privacy and Cookie Policy applies to information collected and processed via our website and associated customer service channels. We take your privacy very seriously and want you to know how your data is collected, used, shared, and stored. The website is owned and operated in Dubai, United Arab Emirates.

By visiting the website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Updates to this policy will be posted on our website.

Information We May Collect

We (and our authorized service providers) collect information supplied by you via the website or customer service channels (including phone, WhatsApp, and email). This includes:

  • Contact & Personal Details: Name, delivery address, phone number, email address, billing information, date of birth, gift recipient details, gender, and nationality.
  • Website Statistical Information: Location, IP address, device details, pages visited, search terms entered, and items clicked.
  • Transactional Information: Orders placed, items purchased, abandoned cart items, preferences, and requested personalization.
  • Third-Party Data: Information from couriers, payment providers, or loyalty programs.
Note: Full payment card details are captured only for processing transactions via certified, legally authorized partners. They are not stored, sold, or rented by us.

How We Use Your Information

We use your information for the following purposes:

  • Fulfilling and processing orders or providing requested services.
  • Verifying transactions, conducting credit checks, and fraud detection.
  • Assisting with customer service queries.
  • Account management and personalizing your shopping experience.
  • Analytical, statistical, and marketing communications (with opt-out options).
  • Legal compliance and protecting user rights and safety.

Security & Data Transfers

  • Information is stored on secure servers with SSL encryption technology.
  • Data may be transferred to, and stored in or outside, the United Arab Emirates.
  • While security measures (authentication, monitoring, auditing) are strictly enforced, transmission over the internet cannot be guaranteed 100% secure.

Contact & Opting Out

  • Email: info@aberalrabie.ae
  • Phone / WhatsApp: +971 50 564 2836
  • Working Hours: Open daily, 10:00 AM to 10:00 PM
  • You may unsubscribe from marketing emails or request data corrections by contacting us at any time.